SLA Compliance: Proactive Batch Management to Prevent Non-Compliance, Risks, and Ensure Business Growth.

The importance of meeting SLAs is highlighted in the context of client operational availability. Unlike online processes, batch processes, also known as “offline,” are executed without active user waiting.

In organizations with high infrastructure consumption, where performance is a key factor, the goal is to balance the load and process everything that does not require a user to wait in batch mode to take full advantage of machine capacity and avoid the need for expansion.

The timely completion of these processes depends on so-called critical paths, which are sets of processes that must be completed within a specific timeframe to generate the required information. Calculating these critical paths can be extremely complex and involve thousands of processes that may change daily. Automation is crucial to ensuring that the information is generated and delivered on time.

How to approach batch optimization and SLA compliance with Orizon

Among Orizon’s solutions, we offer a specialized batch optimization service to reduce processing times and ensure SLA compliance.

Orizon’s SLA optimization solution stands out for its personalized approach, deep analysis capabilities, process automation, constant monitoring, and continuous improvement.

_{1. Analysis and understanding of the customer’s needs}

Orizon’s service is distinguished by a deep analysis approach and understanding of each client’s specific needs. We immerse ourselves in the client’s business to understand their particular challenges and assess whether the SLAs are clearly defined, measurable, and current. In cases where outdated or inappropriate SLAs exist, we propose corrective initiatives.

Once the needs and SLAs are thoroughly understood, we proceed with prioritizing these agreements. We categorize the SLAs based on their type and relevance to the business and management, enabling more efficient resource allocation and targeted optimization.

_{3. Batch Process and SLA Optimization Strategy}

To achieve batch process optimization and SLA compliance, it is essential to follow a series of steps, which include:

• Identification and diagnosis through continuous monitoring of processes and daily automatic calculation of critical paths associated with SLAs to identify and address inefficiencies in real-time while the software runs. Thanks to our tool, BOA, the software’s behavior is constantly monitored, enabling more efficient execution.
• Automation of the calculation of processes that impact SLA compliance to identify root causes of inefficiencies in batch processes (planning errors, time conditions, dependencies, waiting times…) and other types of processes (code errors, software changes, loops…).
• Periodic evaluation and adjustment. We provide solutions and improvement recommendations for each SLA, specifying which components to target at the code level and clearly outlining the modifications to achieve net savings.
• Constant optimization and measurement to maintain a continuous improvement approach, measuring, optimizing, and measuring again in a continual enhancement cycle. In this step, we define operational procedures to control any behavior changes regarding the duration of batch processes, whether part of the critical path or running in parallel, and correlate them with software changes, prioritizing those that have the most significant impact on SLAs.
• Implementation of a quality and performance management system. Control of the software quality delivered by the development teams.

Success story

The client, a Spanish bank among the top 5, needed to ensure the compliance of all critical batch SLAs due to the anticipated significant increase in business volume.

Results obtained:

• 75% reduction in non-compliance
• 49% additional CPU savings per improved batch process
• 23% of business SLAs eliminated (redundant / functional decision)

Benefits of Batch Process Optimization with Orizon

The benefits of batch optimization are primarily measured in terms of the improvement margin over the SLA target, suggesting a significant reduction in execution time and providing various benefits:

• SLA Compliance
• Increase (up to a 50% gain) in SLA margin to prevent potential increases in processing or cancellations in any of the chains that make up the critical path of the SLA.
• Improvement of critical paths and reduction of errors and processing costs.
• Avoid potential penalties and litigations from regulatory bodies.
• Proactive management: a complete, unified, and detailed view of process operations and their impact on the business.
• Satisfied clients

Why optimize batch processes?

Although clients who already meet their SLAs may wonder why they need these services, proactive management to avoid risks and preparation for growth are compelling reasons.

Investing in a broader compliance margin allows organizations to meet their deadlines and avoid costly penalties easily. Additionally, it enables them to prepare for growth, as increasing the compliance margin allows them to handle larger business volumes and acquire new clients without concerns.

In our experience, close to 50% of software is modified annually. Continuous and proactive monitoring will facilitate detecting these changes in the software and their direct and indirect impact on SLAs. Moreover, this early detection will allow organizations to activate software assurance mechanisms for their development teams, as between 15% and 20% of what is developed contains errors that penalize consumption, thus enabling the measurement of integrators in terms of quality.

Investing in process optimization is a smart strategy in every large company, particularly in the financial world, where precision and risk management are crucial.

Do you want your batch processes to finish in the shortest possible time and in the most efficient way to help with SLA compliance? At Orizon, we can help you.

Contact us to get a preliminary estimate of the savings you can achieve.