Success Stories | SLA Batch
Improvement in meeting critical SLAs at major banking institutions in Spain and LATAM.
TOP 5 Processing
Batch SLA Optimization
• Client with a high number of breaches in their critical batch SLAs, leading to significant penalties.
• +55% annual growth in business volume
• Savings of over 70 hours in batch processing on the critical paths of the improved SLAs, with an average reduction of 51% in duration.
• 47% of the improvements were related to Oracle database modifications.
Additionally
+19,6 %
KPI increase (97.7%) SLA compliance
-88%
Nº. Of breaches per month
TOP 5 banking Spain
Batch SLA Optimization
• Ensuring compliance with all critical batch SLAs amid expected business growth.
• Savings of 86 hours in batch processing on the critical paths of the improved SLAs, with an average reduction of 51% in duration.
• Additional benefit of a 49% reduction in CPU usage for each improved process.
Additionally
75%
Reduction of critical SLA breaches
23%
Eliminated critical SLAs (redundant / obsolete)
Top 10 Banks in Spain
Batch SLA Optimization
• High number of breaches in critical batch SLAs on peak-volume days, causing business delays and penalties.
•40+ improvement initiatives implemented on the critical paths of breached SLAs, reducing total duration by over 19 hours.
• Average completion time of critical SLAs brought forward by 1.5 hours.
Additionally
96%
Reduction of SLA breaches
+7,8 %
KPI Increase (99.5%) SLA Compliance