Performance Operations Center(POC)
Performance Operations Center offers you the best IT management service
The IT performance management service, POC, offers an overview of the entire technological infrastructure, each day identifying the elements that affect your business targets to ensure their effectiveness and efficiency. It helps to resolve problems involving infrastructure costs, response times and SLA compliance.
The POC is made up of a qualified team of experts, the right tool (the BOA platform) and accurate methodology (DevPerOps).
¿En qué consiste nuestro servicio OTR de gestión IT?
La OTR es la materialización de la función de rendimiento, para contener y reducir costes y asegurar niveles de servicio y disponibilidad. Este servicio de gestión IT integral te permite monitorizar el rendimiento de cualquier entorno de tu infraestructura tecnológica, identificar desviaciones del mismo de manera inmediata, encontrar la fuente y ofrecer una corrección para el mismo, y todo ello asociado a KPIs de negocio.
Identificación de ineficiencias
El servicio de OTR monitoriza y detecta ineficiencias en el software ejecutado en entornos de producción, en zOS, sistemas medios o Cloud, ingestando y analizando diariamente tu infraestructura.
Diagnóstico y resolución
Te ayudamos a encontrar “la aguja en el pajar”, realizando una labor de triaje para determinar la causa raíz de los problemas, eliminar falsos positivos y proporcionarte la solución a implantar.
Cultura y colaboración
La OTR facilita la implantación progresiva de una cultura de rendimiento en todos los entornos y niveles de la organización, generando un proceso de aprendizaje, medición de resultados y mejora constantes.
The POC’s IT management methodology
This consists of eight phases through which information is monitored, extracted and processed to measure KPIs; procedures are applied according to the values and their variations; improvement recommendations are designed; support is given during implementation and the results are measured.
Benefits of IT management with the POC
Its implementation and continuous operation provide multiple tangible and intangible benefits.
Intangible benefits:
Quality of service
Improved response times for applications, along with their availability and delivery of SLAs.
Reduced consumption
In the elements of the IT infrastructure that affect billing, with reduced process costs.
Intangible benefits:
Production Area:
Implementation of a continuous, daily and objective process for monitoring infrastructure performance.
Development Area:
- Continuous improvement process in the development cycle, using the POC’s information as a source of improvement in technical designs.
- Ability to measure the performance of suppliers, applications, etc.
- Software quality process based on objective data.
Architecture Area:
Ability to measure the correctness of architecture-related decisions, evaluating the strategies adopted.
Management:
Availability of information on potential operating problems, costs and development suppliers.
Performance and quality culture
The benefits have a direct impact on the generation of a performance and quality culture in organisations:
Availability of a constant evaluation tool to manage and have reporting and control mechanisms for the dynamic performance of the software.
Organisational cohesion around the concept of performance.
Overall improvement of the operation: reduced costs and time.
Virtuous circle of continuous improvement: improved development, identification of best technological practices.
Why Orizon?
Regardless of the technological environment, Orizon implements a working model that helps digital organisations to improve the efficiency and effectiveness of their business. We optimise the performance of technology infrastructures by focusing on enhancing the user experience, SLA compliance and reducing IT costs without compromising on service, using our own expertise, methodology (DevPerOps) and tool (BOA).
BOA.
Nuestra herramienta.
BOA va más allá del concepto de monitorización o de observabilidad ya que ofrece visibilidad global, detección de oportunidades de mejora del rendimiento, resolución y medición de cualquier infraestructura tecnológica en producción. Todo ello mediante KPIs significativos para el negocio, asociados tanto al coste como al servicio.
DevPerOps.
Nuestra metodología.
DevPerOps es una metodología de corrección y gestión no intrusiva e independiente, que se inserta en el ciclo de vida de tu organización, agregando la capa de rendimiento que DevOps necesitaba.
