{"id":17626,"date":"2025-08-28T14:25:08","date_gmt":"2025-08-28T12:25:08","guid":{"rendered":"https:\/\/orizon.es\/success-stories-sla-batch\/"},"modified":"2025-09-08T16:54:19","modified_gmt":"2025-09-08T14:54:19","slug":"success-stories-sla-batch","status":"publish","type":"page","link":"https:\/\/orizon.es\/en\/success-stories-sla-batch\/","title":{"rendered":"Success Stories | SLA Batch"},"content":{"rendered":"\n
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Success Stories | SLA Batch <\/h1><\/div>

Improvement in meeting critical SLAs at major banking institutions in Spain and LATAM.<\/p><\/div><\/div>\n<\/div><\/div>\n\n

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TOP 5 Processing<\/h4><\/div>

Batch SLA Optimization<\/strong><\/p><\/div><\/div>\n\n\n\n

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Challenges<\/strong> <\/span><\/div>

\u2022 Client with a high<\/strong> number of breaches in their critical batch SLAs,<\/strong> leading to significant penalties.<\/strong>\u2022 +55% annual<\/strong> growth <\/strong>in business volume<\/p><\/div><\/div>\n\n\n\n

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Results<\/strong> <\/span><\/div>

\u2022 Savings<\/strong> of over 70 hours<\/strong> in batch processing on the critical paths <\/strong>of the improved SLAs, with an average reduction of 51%<\/strong> in duration.<\/strong>\u2022 <\/strong>47% of the improvements<\/strong> were related to Oracle database modifications.<\/strong><\/p><\/div><\/div>\n\n\n\n

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Additionally<\/strong><\/h2>\n\n\n\n
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+19,6 %<\/strong><\/h4><\/div>

KPI increase (97.7%) SLA compliance<\/p><\/div><\/div>\n\n\n\n

-88%<\/strong><\/h4><\/div>

N\u00ba. Of breaches per month<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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TOP 5 banking Spain<\/h4><\/div>

Batch SLA Optimization<\/strong><\/p><\/div><\/div>\n\n\n\n

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Challenges<\/strong> <\/span><\/div>

\u2022 Ensuring compliance <\/strong>with all critical batch SLAs<\/strong> amid expected<\/strong> business growth.<\/strong> <\/p><\/div><\/div>\n\n\n\n

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Results<\/strong> <\/span><\/div>

\u2022 Savings<\/strong> of 86 hours <\/strong>in batch processing on the critical paths<\/strong> of the improved SLAs, with an average reduction of 51%<\/strong> in duration.<\/strong>\u2022 Additional benefit of a 49% reduction in CPU <\/strong>usage for each improved process.<\/p><\/div><\/div>\n\n\n\n

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Additionally<\/strong><\/h2>\n\n\n\n
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75%<\/strong><\/strong><\/h4><\/div>

Reduction of critical SLA breaches <\/p><\/div><\/div>\n\n\n\n

23%<\/strong><\/strong><\/h4><\/div>

Eliminated critical SLAs (redundant \/ obsolete)<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Top 10 Banks in Spain<\/h4><\/div>

Batch SLA Optimization<\/strong><\/p><\/div><\/div>\n\n\n\n

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Challenges<\/strong> <\/span><\/div>

\u2022 High number of breaches in critical batch SLAs on peak-volume days<\/strong>, causing business delays and penalties.<\/strong> <\/p><\/div><\/div>\n\n\n\n

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Results<\/strong> <\/span><\/div>

\u202240+ improvement initiatives implemented <\/strong>on the critical paths of breached SLAs, reducing total duration by over 19 hours.<\/strong>\u2022 Average completion time of critical SLAs brought forward by 1.5 hours.<\/strong><\/p><\/div><\/div>\n\n\n\n

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Additionally<\/strong><\/h2>\n\n\n\n
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96%<\/strong><\/strong><\/h4><\/div>

Reduction of SLA breaches<\/p><\/div><\/div>\n\n\n\n

+7,8 %<\/strong><\/strong><\/strong><\/h4><\/div>

KPI Increase (99.5%) SLA Compliance<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Additionally Additionally Additionally<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-17626","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Mar\u00eda Mart\u00ednez","author_link":"https:\/\/orizon.es\/en\/author\/maria-martinez\/"},"uagb_comment_info":0,"uagb_excerpt":"Additionally Additionally Additionally","_links":{"self":[{"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/pages\/17626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/comments?post=17626"}],"version-history":[{"count":1,"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/pages\/17626\/revisions"}],"predecessor-version":[{"id":17627,"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/pages\/17626\/revisions\/17627"}],"wp:attachment":[{"href":"https:\/\/orizon.es\/en\/wp-json\/wp\/v2\/media?parent=17626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}