According to IDC, IT investment in Spain will reach 53.5 billion euros in 2023, and it is a well-known fact that 40% of technology spending corresponds to the development and maintenance of applications.
It is also known that 50% of these developments exhibit some malpractices, leading to a significant potential for improvement in software performance and development.
In addition to this, the migration to the cloud has introduced enormous complexity, with around 70% of organizations admitting to having a reactive cloud management approach, addressing issues only when they impact operations.
Working to improve and optimize software performance is undoubtedly a necessary path if our goal includes achieving cost savings while guaranteeing service delivery.
However, most organizations still lack a mature performance culture, preventing them from proactively approaching a strategy to ensure the performance of their software and infrastructure.
However, most organizations
still lack a
mature performance culture,
preventing them from proactively
approaching a strategy
to ensure the performance of their
software and infrastructure.
Performance in software refers to its ability to execute efficiently and effectively in terms of response times, stability/availability, process duration, and infrastructure consumption. Software with good performance can process large amounts of data, execute operations quickly and seamlessly, positively impacting user experience and ultimately contributing to cost savings.
From reactivity to proactivity in software performance
Considering the mentioned factors, the maturity of an organization regarding software performance management can be assessed. In this regard, various levels can be identified:
- From a completely reactive organization, lacking monitoring or procedures for proposing improvements,
- to a fully proactive organization equipped with interconnected monitoring systems, defined global KPIs, and associated procedures for continuous performance improvement.
Steps toward performance maturity
To advance their level of maturity in software performance improvement, organizations should consider the following recommendations:
1. A performance management framework
Define a performance management framework covering key aspects such as response time, stability/availability, infrastructure costs, and compliance with batch SLAs. This framework will serve as a guide to identify, measure, and improve software performance.
2. Implement monitoring and root cause determination systems
While essential, having monitoring systems that cover all architectures and provide real-time data on various inefficiencies, alerts, bottlenecks, and malpractices affecting software performance is not sufficient. Even with monitoring and observability tools, the multiple layers of system architecture make it challenging to trace the thousands of alerts received daily.
Advancing towards maturity involves
gaining the ability to identify false positives and determining
which cases truly
impact the business.
To analyze hundreds of thousands of daily processes and transactions and implement improvement measures, Orizon has the Performance Technical Office (OTR). Their knowledge and experience identify inefficiencies or consumption degradation, conduct a triage to determine the root cause of the problem, and provide the solution to implement.
3. Define global KPIs associated with business
These systems must be interconnected and enable the definition of global KPIs aligned with business priorities and requirements, accurately reflecting system performance and traceable to infrastructure costs.
Orizon has over 150 defined, validated KPIs accumulated over more than fifteen years, capable of correlating technical components and inefficiencies causing problems.
4. Establish procedures and best practices in performance
An organization mature in performance management will have a defined method to address issues and prevent progressive environment degradation.
Establish procedures and best practices in performance
An organization mature in performance management
issues and prevent progressive environment degradation
and measure the results
Establish agile and automated procedures associated with software releases and behavior changes from various perspectives (availability, response times, infrastructure consumption, SLA compliance, etc.). These procedures should identify inefficiencies, prioritize them, find root causes, propose solutions, implement them, and analyze and measure results.
Additionally, fundamental best practices should guide high-performance software development from the start to prevent issues once in production.
We have a non-intrusive and independent correction and management methodology – DevPerOps – which integrates into the lifecycle of your organization, adding the performance layer that the DevOps methodology lacks that integrates with your organization’s lifecycle, adding the performance layer lacking in the DevOps methodology. This approach monitors, extracts and processes information to measure KPIs, applies procedures based on values and variations, designs improvement recommendations, supports implementation, and measures results.
5. Foster continuous performance improvement
IT performance management is a continuous and constant learning process. It is crucial to foster a culture of continuous improvement in your organization, where there is constant evaluation of software performance, identification of improvement opportunities, implementation of corrective actions, and subsequent analysis of results to feed knowledge.
This evaluation should not only take place in prior environments
with limited performance testing and
scalability but also once in
production, where service downtime,
SLA breaches, and ultimately negative impacts
on costs and reputation are at stake.
For continuous improvement, Orizon offers the Boost & Optimize Applications (BOA) tool, incorporating learning and training algorithms with significant predictive capabilities. Based on accumulated know-how, it predicts suitable actions in advance. This platform provides a unified and detailed view of infrastructure and applications, capable of recognizing, correlating, and continuously and automatically resolving problems.
Advantages of maturing in performance management
Implementing a mature performance management model, based on excellence and continuous improvement, will provide a complete, unified, and detailed view of application operation and its impact on business.
Improved effectiveness in terms of availability and response time will aid in customer retention strategies, offering a fully satisfactory digital service. Simultaneously, it allows for budget control, saving costson infrastructure and technological applications.
Complete and unified view of your IT Business impact Improved effectiveness and efficiency ✔ Better customer service ✔ Budget control
In summary To advance in maturity regarding software and IT infrastructure performance improvement, it is necessary to establish a management framework, implement systems, procedures, and best practices, and encourage continuous learning and improvement.
To implement these steps, you will require not only tools, but also procedures and qualified people, with knowledge and experience to help your organization proactively address performance issues, optimizing software impact during execution, and avoiding reactive actions in production, where the impact and cost are much higher.
Orizon’s methodology, tools, and over 15 years of expertise can assist in the performance maturity process, allowing you to reduce infrastructure and technological application costs by 40% and consumption and response times by more than 25%.
Discover how Orizon can help you gain maturity in IT performance management.
Advancing in IT performance maturity requires not only tools but also qualified procedures and individuals.